Product Range and Availability
Freight Costs and Delivery Charges
Goods will not be shipped to a customer until payment has been received in full. Confirmation times will vary depending on the method of payment used.
Japanese Auto Spares may withhold delivery of all or any part of an order at their own discretion. Delivery times may vary depending on product ordered and delivery location but can be expected to be between 1 to 5 working days.
Variation/Cancellation of Order
Returns of Products/Refunds
Customers have a right to return any goods which are faulty in nature. The following conditions apply to any return of goods:
- Where goods are being returned due to a fault, they must not be damaged any further.
- Proof of purchase must be provided for the any return of goods.
- Where a return is due to a fault, damage or shipping mistake, customers will have seven days from the date of receipt of goods to contact Japanese Auto Spares and notify us of the fault.
If the product is faulty or not suitable, you may exchange it for the same product or something more suitable providing:
- The goods exchanged are to the same value or more as the product that was originally purchased.
- The goods deemed unsuitable are in original condition and not opened or damaged in any way.
Delivery Costs for Returns
Privacy – Personal Information
Access to Personal Information